A specialist health and human services accreditation agency
HDAA specialises in the assessment of health and human services. We are recognised as providing high quality assessment services by bodies such as the Joint Accreditation System of Australia and New Zealand (JAS-ANZ), the International Society for Quality in health care (ISQua) and the Department of Health and Ageing (DoHA).
Our emphasis is on delivering a personalised assessment service that is a positive experience and that is helpful to health care and human service organisations improvement and management of risk. Our assessment reports are structured to provide you with the insight necessary to enable effective service development.
No matter what type of health or human services you deliver, we welcome the opportunity to provide you with the insight and guidance necessary to support your on-going service improvements.
What you a can expect from HDAA
- Access to support and advice;
- Helpful communication;
- Experienced supportive auditors;
- Audit reports that inform and assist with your service improvement and risk management;
- Timely delivery of reports and certificates.
HDAA provides accreditation and certification assessment services for all health services. This includes allied health, primary care, diagnostic imaging, disability and associated assessments.
Approved by the Department of Health and Ageing as a Stage II Diagnostic Imaging Accreditor, we aim to support and work with Diagnostic Imaging practices to enable achievement of accreditation.
Do take the time to read our client testimonials and do not hesitate to contact us if you have any questions.
How HDAA manages its impartiality
Independence and impartiality statement
This is to confirm that the HDAA Australia Pty Ltd (HDAA) and its Impartiality Committee has considered the strict need and obligation on the Company to not allow financial or other considerations to impact on the Certification Process.
The Company has implemented a Certification Panel process for determining a certification decision. The Certification Panel may only be involved in certification decisions where they are not part of the assessment team and have no conflict of interest with the organisation being assessed.
In this way HDAA provides an assurance that each certification decision is an impartial one.
Where any individual has a conflict of interest, or perceived conflict of interest regarding a certification decision, that person will not take part in the certification decision making process with respect to that certification decision; this includes any director, manager, staff member, contracted person or other associated person.
The Certification Panel will determine the outcome of certification. Membership of the Certification Panel will include two knowledgeable persons who have training in auditing but who were not directly involved in the specific audit; for disability provider certification this will be a lead auditor and person with disability who is also an approved auditor in at least one of the disability programs which are operated by HDAA.
Where the recommendations of the audit team are not followed by the Certification Panel the recommendation of the audit team and the decision of the Certification Panel will be referred to the HDAA Impartiality Committee and the Impartiality Committee will determine the final decision outcome.
Our organisation structure is key to assuring the delivery of impartial audit decision making and functioning. We maintain impartiality through the provision of a standard contract between HDAA and any employee or contracted auditor. We also establish service agreements with clients that set out our mutual obligations to function in an impartial manor.
1. The auditor agreements require that auditors may not audit services if the auditor has provided consulting services within 24 months.
2. The client service agreements also require that the provider identify any conflict of interest.
We have, in brief, implemented the following rules to manage the risk of conflict of interest and maintain impartiality:
- Audit team members will not have worked with, or been a service user of, or consulted to the service provider, in the last 24 months, or have reasonable prospects of such work in the next 24 months.
- HDAA or audit team members will not have any financial interest in the service provider or relatives or friends with a financial interest in the service provider.
- HDAA or audit team members will not be in competition with the service provider.
- HDAA or audit team members will not have any other commercial or voluntary arrangement or directorship with the service provider.
- HDAA or audit team members will not have immediate family members employed by a service provider, or in any of the above situations.
- The audit team members will not have any personal bias or inclination which would affect decisions in relation to the service provider.
- HDAA or audit team members will not have any personal obligation, allegiance or loyalty to the service provider which would affect decisions.
Our Directory of Certified Service Providers
HDAA will make available upon written request the name, relevant normative document, scope and geographical location of Central Office (city/town) of Certified or Accredited organisations.