Unsolicited positive statements from our members, clients and stakeholders:
12/04/13
On behalf of our department, we gratefully thank all of the staff at HDAA for your service.
12/03/13
Thank you so very much for all the hard work your wonderful team did for us in the accreditation process. Both Brian and Michelle were absolutely brilliant and put us all at ease during the entire process.
1/03/13
We would like to pass on our appreciation for the approach HDAA auditors took in performing their roles. (Service proivder) staff have provided very positive feedback about the professional, supportive and informative communications they had throughout the audit process. (HDAA) also provided us with useful and timely information, to ensure preparation for audit went smoothly, with a minimum of disruption to our service activities.
26/10/12
I would like to take the opportunity to thank HDAA for the way the audit was conducted. We really appreciate the positive approach the Auditors take. They have a great manner with staff and clients which makes the whole process non-threatening. However, I doubt we would pull the wool over their eyes if we weren't meeting the standards to a satisfactory level!
Thanks again. It's always a bit of an anxious time no matter how much effort has been put in. (The Assessors) certainly made sure we were all put at our ease and were keen to work with us to improve services for our clients.
06/07/12
I wanted to thank you for all your support, particularly in the lead-up to the deadline, and for the great work you and your team did to get such a large number of practices over the line.
It's a credit to your organisational ability.
From Department of Health and Ageing
20/06/12
We consider our auditing experience with HDAA as being of exceptional benefit both as professionals, and for the organisation. The commitment and expertise demonstrated by all concerned has been outstanding. David's openness to share his wisdom with us has served to inspire us to continue striving to create an organisation of the highest standard to meet the needs of our families.
19/06/12
Thank you so much for all your helpfulness. The staff at HDAA have been incredibly pleasant, helpful and professional in assisting us achieve accreditation.
18/06/12
I value your work and how the HDAA audit team does its job and have reflected this in the survey.
15/06/12
Thank you very much Deb for your assistance though the process. (Starting at our) organisation just before the audit wasn't an ideal situation for me to be in, however your advice and guidance was invaluable....Thanks again for your support.
4/06/12
I would like to acknowledge how helpful the members of your DI team were to deal with. The resources provided by HDAA and the assistance offered by your staff, made this process much more clear and simple to complete.
21/05/12
We'd like to take this opportunity to thank (the auditors) for the audit. The audit report gives us an opportunity to celebrate our achievements and highlights improvements that we can make to improve the quality of life of the people we support...... Again, we'd like to thank HDAA for undertaking the examination of our services and thank you for the chance to response to the audit draft.
18/05/12
I love you sooooo much right now :-) Thank you so much.
14/05/12
Could you please pass on to your team our thanks on the organisation and smooth running of our audit (as well as the preparation for audit). In particular I would like to thank yourself (Deb), Zeki and Jacqui for your time and assistance.
05/05/12
Thank you again, for all of your assistance- I seriously could not have done this without the help of the HDAA staff.
18/04/12
They (the audit team) did a great job, the organisation can be very proud of their professionalism.
03/04/12
Thank you for all your help and encouragement in this process.
We have both learnt a lot during this process and are very please with what we have been able to achieve given that we are a 'one woman show' with limited resources!
We were quite daunted in the beginning but as we began our preparations we realised that most of the information/criteria were already in place and it was just a matter of collating them. Thanks again
30/03/12
The practice resources are very brief, concise and easy to understand and follow. I really enjoyed listening to the tutorials, running them many times over if I needed clarification.
The follow ups and feedback mechanisms from the assessors were very timely and direct to the point. The assessors I dealt with have been really helpful and patient in dealing with me. Special mention to Michelle Dowling and Anjela Neill who really pushed me with lots of encouragement to get to the final stages of the work that needed to be done.
It has been a really enjoyable experience despite having to stay back to do the work after normal office hours. I learned a lot working through the accreditation process and recognize the need to continuously provide standardize services and keep improving the standards.
Again a big THANK YOU to the HDAA team.
16/03/12
We found the whole process a positive experience.
29/02/12
Thanks very much Deb and for your help through this process. The assistance provided by HDAA has been invaluable.
24/01/12
Hallelujah !!
Thanks for all your help and advice.
22/12/11
I would like to take this opportunity to firstly thank you all for all your patience, help and support through my accreditation paperwork etc. It has been so reassuring to always have a friendly voice to help guide me through the various requirements to the achieve accreditation. You all took the stress out of it all and made it easy for me. It has been much appreciated.
7/12/11
Thank you for all your assistance. The staff at HDAA have been very helpful with any queries and were always very prompt with returning my calls.
5/06/11
"The Audit has been a great learning and review process for [our orgnaisation] and I believe that everyone has benefited from your questioning. I know for myself it helped me look even deeper at what we are doing, what we may have missed and where we may be able to make further improvements so thank you for making the process relatively easy and comfortable for us."
12/05/11
"I have just submitted our application for Stage 2 Full Suite accreditation. I have found your staff very helpful and your system very user friendly. Thanks!"
03/05/11
"Both the lead auditor and the ATSU (Audit Trained Service User) were respectful of all stakeholders involved in the audit, and went out of their way to accommodate (our) organisational and work culture. All staff reported that both auditors would be most welcome to return for future audits. Thank you for your astute choice of personnel!"
22/12/10
"I wanted to pass on our appreciation from (Service Provider) to the auditors who visited our service, (they) were a wonderful team to work with, and made the audit process as relaxing as possible for us and the participants. It was appreciated that we had someone on the audit team who had already visited our service the previous year, and we would welcome (the) auditors if possible for our audit next year."
2 /7/10
"As a result of being involved I feel that I can confidently report that an audit by HDAA is empowering and builds on the strengths of the particular organisation being audited" (from a quality advisor who observed HDAA auditing)."
5/6/10
"Thanks... Your incredible efficiency is very much appreciated!"
13/4/10
"Many thanks for your wonderful and fast assistance in getting (our practice) accredited for Stage 1. I appreciate your prompt and professional assistance."
9/4/10
"Thanks for your very prompt reply!"
8/4/10
"We felt as if we were involved in a "dialogue" rather than an examination. We especially enjoyed the white board exercise that (the auditor) conducted with the group... it brought a lot of elements in our quality system together. Seeing it in this light was energising. The service users also commented on how they'd enjoyed being part of the audit process. We sincerely appreciate the way the audit visit was conducted."
28/9/09
"We have found the whole Quality Framework and Audit process a profound learning and development experience"
16/9/09
"We were very pleased to receive such a positive report from you and your team as we have been working towards improving and updating our office and our Policies and Procedures to ensure the very best care is given to our Clients and to creating a positive working environment for our staff. We feel that such an encouraging Draft Audit Report and helpful Suggested Improvement Action Plan are supportive of our efforts in endeavouring to bring about "best practice" for our Association."
"I felt the whole process was very well managed - the auditors were most helpful, informative and friendly."
"I found this audit very positive. I have worked with different auditing agencies and ended up frustrated and very angry. This was an extremely positive experience."
"We were very happy with the service provided and level of communication and liaison provided. We have no complaints which need addressing and no suggestions for improvements at this time."
"Well done. Very professional."
"We loved the company and the people involved - very helpful and supportive. The experience of this first time process can only help to improve things from our end and from theirs - we will use the company again."
"Cannot think of anything - we were very impressed with the service."
"Excellent, professional, sensitive, very positive.... motivates to improve service"
"I found both auditors very professional, very down to earth and non-threatening... made us feel very comfortable. Very good feedback on the day about our services."